Return and Refund Policy

At Veloura Beauty, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, the item must:

• Be unused, unopened, and in its original condition;

• Have all original seals and protective packaging intact;

• Be returned in its original packaging;

• Include all accessories and components when applicable;

• Include proof of purchase or order confirmation when requested.

To request a return, please contact us at fandyspitsicalis@outlook.com before sending any product back.

Items returned without prior authorization may not be accepted.

Cosmetics and Hygiene Products

For health and hygiene reasons, makeup, cosmetics, skincare products, beauty tools, applicators, and other personal-care products that have been opened, used, tested, or had their protective seal removed may not be eligible for return, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, leaking, broken, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs when applicable.

We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used cosmetics;

• Products with broken or removed hygiene seals;

• Used makeup brushes, applicators, sponges, or beauty tools;

• Personalized or custom-made products;

• Gift cards;

• Final-sale or clearance products where permitted by applicable law.

This does not affect rights available under applicable consumer protection laws.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us.

Other exchanges are subject to product availability and the hygiene requirements described in this policy.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Your bank, credit card company, or payment provider may require additional time to process and post the refund.

Return Shipping

Unless a product arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

Contact

Veloura Beauty
8554 Leader Dr
Galloway, Ohio 43119
United States

Email: fandyspitsicalis@outlook.com
Phone: +1 502-459-5186